February 28, 2019 | Uncategorized | No Comments
Based on my experience as a door and hardware contractor and forensic expert for doors and door components, here are the three most common reasons that injuries occur due to Garage door repair Keller TX closer malfunctions. While this is not an exhaustive list, and there are always new and unique situations, these issues happen repeatedly and tend to set a trend for how injuries develop. (1) Door closers are misused, (2) Door closers are misunderstood, (3) Door closers are improperly installed.
There are a variety of reasons that a facility uses the wrong hardware. Generally, the selection of the type, brand, style, and capacity are specified improperly. Cost constraints are often a key reason. In some cases this is due to the poor direction and discretion of designers or architects. Many times hardware sales representatives solicit offices of architects and designers pitching and promoting products that are not always the correct choice for a specific application. These sales representatives can convince a designer that their products are universally applicable, and even though there are often significant problems with these installed products, architects are very seldom alerted. It is not until the design firm is included in litigation for an injury that they become concerned with their methods of choice. Many times architects are protected by a time warranty parameter that is used in an attempt to limit their contractual responsibility. Most architects or designers have never worked in the field of door and hardware sales, nor have they ever participated in product installation, usage, and long term application. These architects are no more qualified to specify a door closer product than they would be to work as a surgeon, just because they designed a medical suite space. Sales representatives often provide financial incentives, promises of future project leads, and assurance that their promoted product is as good as the more expensive hardware. Normally, these promises come with a potential for a reduced cost, rebate, or perceived savings to the end user. Sometimes, foreign made door closers are substituted for a higher quality domestic door closer without the knowledge of the end user. The products may appear similar, however in reality the promises and warranties made by the sales representative may not be realized. Sales representatives tend to come and go, and long before many projects are completed the sales rep has moved on, leaving the end user ultimately responsible for the problems that will arise. Incorrect, undersized or oversized closers often get installed leading to problematic performance at the direction of the uninformed or ill-informed “design professionals. Lower product costs do not usually equal higher performance in the long run!
Many times, the primary cause of door closer failures is the direct result of improperly trained or unsupervised maintenance personnel. Most domestic door closers are evaluated, tested and approved for sale prior to being brought to the market. They have gone through stringent testing, have been rated for longevity, usage in fire, and are warranted for a specified lifetime. Many manufacturers will offer replacement of products when periodic maintenance has been performed by trained individuals. Often, the higher quality door closer bodies have a “built date” stamped onto the closer body. The more reputable manufacturers rely upon this date to establish the lifetime of the closer body. This is based on presumed cycles of usage, correct adjustment, and proper appropriate maintenance. Appropriate maintenance is necessary to assure the safe and proper functioning of the door closer mechanism. Many times, individuals charged with maintaining a facility have little or no training with regard to door hardware, especially door closers. These workers often make random improper adjustments, create and compound existing problems due to partial or complete lack of knowledge and are sometimes the genesis of the ultimate failure of a door closer, leading to serious bodily injury. In many facilities, these “maintenance” workers are usually called upon to fix everything from a leaking toilet to replacing a burned out light bulb. Facility employed maintenance workers are often paid low wages and are directed by management to attempt to correct deficiencies when doors do not function correctly. In an effort to save costs, trained hardware professionals are rarely called in. Many times, the door closers have been so badly damaged by these inappropriate and random adjustments that the entire door closer must be replaced. Normally, replacing or rebuilding the door closer because of improper maintenance far outweighs the expense of a periodic maintenance program performed by professionals. There is no substitute for professional evaluation and maintenance when it comes to assuring the safe, code-compliant, and proper operation of all doors and door hardware.